What would ecommerce trends be in 2021?
MarketOrders was asked by Spree to give some thoughts about what is to come in 2021!
Here is what our COO, Sukhi Jutla, said: “2020 challenges this year meant we could not launch our sales plan as that included visiting jewelry retail shops to introduce our services and new online marketplace and make initial sales in person. In our industry, face to face sales are very important to build trust
The biggest challenge was to make sales when shops are closed! Most of them have excess stock and no need to buy more products, especially if they can’t sell it with their physical stores closed and most of our customers have no online presence.
The industry is so accustomed to in-store sales as the primary way to make sales and most of them have no other way of making sales or a plan B. Retailers have realized the importance of going online and having a digital experience for customers. It is not only a great way to sell your products, it is also a way to stay in touch with your customers, build loyalty and keep them informed about the new products coming up, special offers.
Read the article here.