For the purpose of this Marketplace Policy (from now on referred to as this “Policy”), wherever the context so requires, “you” and “your” shall relate to any natural or legal person who has agreed to become a merchant/seller on the marketorders.net (the “Website”). The word “Customer” shall mean a buyer who places an order on the Website, and the terms “Market Orders” “we”, “us” and “our” shall mean Market Orders Limited, GW Business Centre, Great West House, Great West Road, Brentford TW8 9DF.
We at Market Orders give customer satisfaction the highest priority and expect our merchants to support us in delighting our users and Customers. As a merchant, while selling on marketorders.net (the “Website”), you are expected to deliver prompt and efficient service to ensure that the Customer’s experience of shopping on the Website is very delightful. In addition to the terms and conditions, we have the following expectations from you:
Order Fulfillment and Timely Shipments
You are expected to process orders received from the Market Orders through the Website promptly and provide the same to the marketorders.net within the stipulated timelines failing which the order shall be cancelled for non-fulfillment.
Once the products are ready/available, you shall be required to ship all products to the Market Orders fulfilment centre within the stipulated period provided. It is at this moment reiterated that time is of the essence for this step of the process.
An order placed on our Website will be considered as “shipped” only after you ship the required items and update shipping details such as the name of the courier company used, tracking / AWB number, and other relevant information on the “Merchant Dashboard” provided on the Website.
Marketorders.net shall be responsible for all costs incurred to ship the products, (including costs of freight and transit insurance). Further Market Orders shall be responsible for payment of all duties, customs duty, taxes and other charges.
In the event an order placed on the Website is cancelled before the items being shipped by you, the changed status will be displayed on your Merchant Dashboard, and you are not required to ship the relevant items to Market Orders.
Any failure to adhere to the timelines for fulfilment of an order or timely shipment of the products will be considered to be non-performance on your part, and repeated non-performance may lead to disabling your service privilege, or temporary or permanent suspension of your selling privileges on the Website.
Item Quality and Customer Complaints
In addition to the covenants and warranties provided by you, you should ensure that the items being sold to Market Orders are of high quality and in good working condition, and are not Unsuitable Products. For the purpose of this policy, the term “Unsuitable Product” means a product that is defective, damaged, or lacking required [a] gold quantity (b) that does not conform to the standards and the quality control checklist shared by us, or that we determine to be unsuitable.
You will accept all items that may not be delivered successfully which will be returned to you via your delivery partners. If any amount has already been paid to you for the same, it will be adjusted from your subsequent remittances.
We will be responsible for and have sole discretion regarding all customer service issues relating to products being sold on Market Orders.
Repeated Dissatisfaction from Market Orders with regard to the quality of product or type of product may result in discontinuation of the listing of that particular product or type of product on the Website, and disciplinary action against you including temporary or permanent suspension of your selling privileges on the Website.
Terms of Packaging
We will provide packaging materials containing logos, words, trademarks, and other intellectual property owned by us, to you, so that the order items can be packaged and shipped to Market Orders in a consistent manner.
Nothing contained in this policy or any other agreement entered by you with us shall deem to grant any rights to you, in any intellectual property owned by us. You hereby agree to use the packaging material provided by us, in order to pack and ship the items ordered by a Customer through our Website. It is hereby clarified that you shall not use the Market Orders packaging material on any products that are not being sold on the Website.
All terms relating to intellectual property, as detailed in our Terms and Conditions, shall apply to you as if reproduced herein.
In the event your selling partnership privilege is revoked, or terminated, you shall return all remaining, unused packaging material to us, or destroy all remaining stock of packaging material, to the satisfaction of Market Orders.
Merchant Remittance
You hereby understand that payment for the consummated orders shall be remitted to your account within three days after Market Orders received the order.
[i]Remittances shall be processed once a week, i.e., on Monday of every week. In the event a Monday is a bank holiday or any public holiday observed by us, the remittances should be processed on the next working day.
[ii]All remittances shall be processed after applying / off setting all adjustments due from your account.
Know Your Customer (“KYC”) mandate
You will be required to complete the KYC procedure for verification of your identity, and of the bank account, you provided to us for receiving remittances as outlined above. Failure to comply with this requirement will result in subsequent remittances being frozen, until the required documents are submitted and validated by us.
You may provide any of the following documents for the KYC procedure:
Company registration document/vat certificate.
Passport copy of company owner.
Proof of address in form of council tax bill/drivers license.
Note: The documents submitted by you should correspond to, and validate the details provided by you during registration on the Website.